Data Protection Complaints Policy
Find out how to raise a concern about your personal data below, including how we handle complaints and the steps we take to resolve them.
Effective from: June 2026
1. Purpose
This policy explains how Mawer Design handles complaints relating to the use of personal data, in line with UK data protection law.
2. How to Make a Complaint
If you are unhappy with how we handle your personal data, you can contact us:
Email: info@mawerdesign.co.uk
Phone: 07802 536689
Please include:
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Your name and contact details
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Details of your complaint
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Any relevant supporting information
3. Our Process
We will:
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Acknowledge your complaint within 30 days
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Investigate the issue fairly and thoroughly
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Respond with the outcome and any actions taken
We aim to resolve complaints as quickly as possible and without undue delay.
4. Outcomes
Following investigation, we may:
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Provide clarification or explanation
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Correct or update data
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Delete data where appropriate
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Adjust our processes to prevent future issues
5. Escalation
If you are not satisfied with our response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO).
6. Record Keeping
We maintain records of complaints and their outcomes to ensure accountability and improve our data protection practices.
7. Contact
Mawer Design
Email: info@mawerdesign.co.uk
Phone: 07802 536689
Location: Derbyshire, United Kingdom