Last updated: June 2026
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1. Purpose
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This policy explains how Mawer Design handles complaints relating to the use of personal data, in line with UK data protection law.
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2. How to Make a Complaint
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If you are unhappy with how we handle your personal data, you can contact us:
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Email: info@mawerdesign.co.uk
Phone: 07802 536689
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Please include:
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Your name and contact details
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Details of your complaint
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Any relevant supporting information
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3. Our Process
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We will:
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Acknowledge your complaint within 30 days
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Investigate the issue fairly and thoroughly
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Respond with the outcome and any actions taken
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We aim to resolve complaints as quickly as possible and without undue delay.
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4. Outcomes
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Following investigation, we may:
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Provide clarification or explanation
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Correct or update data
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Delete data where appropriate
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Adjust our processes to prevent future issues
5. Escalation
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If you are not satisfied with our response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO).
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6. Record Keeping
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We maintain records of complaints and their outcomes to ensure accountability and improve our data protection practices.
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7. Contact
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Mawer Design
Email: info@mawerdesign.co.uk
Phone: 07802 536689
Location: Derbyshire, United Kingdom